I was super psyched to receive an Amazon Kindle this holiday season, but I wasn’t so excited when I realized that it rebooted every time I turned it on and that it didn’t properly bookmark my place in a book. With the help of an Amazon sales rep today, I finally figured out the problem: the case was interfering with my Kindle’s performance.
For the past week, I’ve been enjoying my Kindle, reading The Count of Monte Cristo, but it seemed odd that it kept restarting every time I powered it on. My good friend Parker Higgins has a Kindle, too, which I had the opportunity to test out while on a trip together in Prague, prior to adding the device to my winter wish list. I didn’t notice the same problem with his device, so I immediately took note of the discrepancy.
Calling Amazon yesterday, I spoke to a helpful sales rep named Evan T. He told me that a number of customers had called in with the same complaint and that the company had discovered that it was the case at fault.
Evan directed me to take the Kindle out of its case to see how it performed over the next day. The following day, he would call me to check in.
Indeed, he called, and we diagnosed the problem promptly. Without the case, the Kindle performs perfectly.
If you’re suffering from this same first world problem, read more about the refund on Bloomberg.